Crucial Conversation
20
People
1
Day
About Course
Crucial Conversations are important discussions that we inevitably encounter in everyday life. However, reaching a positive, win–win outcome is often challenging. These conversations usually involve differing opinions, strong emotions, and high stakes—where the results can significantly impact our work, our personal lives, and our relationships.
Examples of crucial conversations include:
- Frequent arguments with a partner, without knowing how to communicate effectively
- Conversations that escalate into conflict easily, where one wrong word could lead to a breakup
- Dealing with demanding clients who seem to be “on a different server” entirely
- Avoiding difficult discussions altogether to prevent conflict, which often leads to bottled-up frustration or toxic dynamics
You may have observed people who appear highly skilled in these situations—calm, thoughtful, and emotionally intelligent—and assumed that this is simply part of their personality or mindset. In reality, that is not true.
Effective communication in crucial conversations is a learnable skill. It follows clear principles, structured steps, and practical techniques that can be practiced and improved over time.
This class is designed to help you develop those skills—so you can navigate difficult conversations with confidence, clarity, and respect, while preserving both results and relationships.
Instructor
Olarn Ungumnuayporn
Enabler
Who this course is for ?
- Manager
- Team lead
- Scrum master
- Agile Coach
- Everyone
